Quality Management. Exercise 12

 Task 1 Quality Management 

What is Quality Management? 

Quality management brings together a set of actions and procedures that seek to safeguard the quality, not of the products obtained in themselves, but of the process by which these products are obtained.

What is the objective of Quality Management?

The management of quality has the objective of avoiding possible mistakes or deviations in the production process and in the products or services offered by the company. 

Which are the key components of Quality management? Describe in detail each one.

1.Scope- the scope of information in the company

2. Normative References-the rules that exist within the company.

3.Terms and Definitions-what everyone in the company needs to know.

4. Context of the Organisation-knowledge that the company's employees should have about the company.

5. Leadership - it is necessary to be able to lead people at the same pace even if they are from different departments.

6. Planning - taking into account the opportunities and risks that may arise.

7.Support-to have help from the communication and resource departments for example and to carry out the objective.

8. Operation-the process that will be carried out to make the product and how it will be delivered to the customer

9. Performance Evaluation-evaluation that the customer will give us once he/she has the product or service in his/her hands.

10. Improvement-how we can improve the system so that our customers will be satisfied and we will achieve customer satisfaction.

Describe what Quality Management involves. (process) 

Evaluation of the current situation

It is necessary to know the current situation of a company through an analysis in order to be able to carry out a successful implementation from the beginning. By being aware of the starting point, quality objectives to be achieved with the implementation of the management system must be established to determine the goals.

Analysis of the company's processes

It is necessary to know how the processes are carried out in the company and how they affect different departments. The adoption of a quality management system contemplates improvements in the processes, so that by being well identified it will be possible to establish quality controls and indicators and, in this way, it will be easier to adapt them to achieve greater efficiency.

Documentation required for certification

In the last revision of the ISO standard, there was an obligation to draw up a Quality Manual. It had to reflect what was to be done and what measures were to be taken with regard to the company's quality policy at all levels.

Nowadays, it is no longer mandatory to have a Quality Manual, but it is still necessary to have some documented information on the quality policy to be followed.

Having documentation, although not mandatory for quality management certification, is an advantage when it comes to clarifying the processes carried out in the company.

Communication and training of personnel

Once the measures and processes to be followed have been determined, it is time to make them known to the company's personnel in order to unify and standardize processes or define the tasks of each job in accordance with the quality management system adopted.

The processes of the production cycle will be controlled and the indicators will show the quality results obtained and their possible deviation.

Implementation of the quality management system

The tasks and their procedures are already defined. On the other hand, the workers are aware of how to perform their work, so the quality management system is already adopted.

Internal Audit and Review

Once the quality management system has already started to operate within the company, it is more than advisable to carry out an internal audit to check its operation.

Internal quality audits should be carried out periodically, but the first one to be carried out, which is prior to certification. 

Pre-audit and Certification Audit

The quality management system undergoes a pre-audit by an external body in order for the company to prepare for the certification audit by detecting possible loose ends. If no non-conformities are found, an appointment is requested to pass the certification audit. If non-conformities are found, corrective measures are introduced to solve them before the final audit.

What does “Quality Improvement Methods” refer to? Explain in detail.

Quality management refers to focusing on what the customer asks for and what he expects from the product, this can be applied when we make an evaluation of product satisfaction and what was his buying experience, for example. 

What are the Quality Management principle that the International Standard  for Quality Management adopt? Write a description of each. 

    ISO 9001 is focused on achieving quality in an organization through the implementation of a Quality Management System.

    ISO 14001 addresses the need for a universal indicator to assess an organization's efforts to achieve reliable and adequate environmental protection.

    ISO 45001 is the international standard for occupational health and safety management systems, designed to protect workers and visitors from occupational accidents and diseases.

    ISO 27001 standards provide us with an Information Security Management System, consisting of measures aimed at protecting information, regardless of its format, so as to guarantee the continuity of the company's activities at all times.

What are the benefits of Quality Management?

Benefit the customer to obtain a better satisfaction for them, and achieve loyalty and retention to count on their purchases in the future.

Within a company it benefits the job security of the workers and the actual product